The CSG Interactive Messaging platform allows your users to interact with your Teneo bot over a phone line using voice. The platform provides features like handover to a live agent as well as custom recognition contexts to improve the accuracy and responsiveness.

Teneo can seamlessly integrate with the CSG Interactive Messaging platform by means of an extension. For full details on how to prepare your solution for the CSG-IM platform, please refer to the IVR Helper for CSG-IM documentation in the 'Build your bot' section.

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